Contact Valley Mills Water Restoration

What should you do before the crew gets to your Valley Mills home?

Before the crew gets there, your job is to keep people safe and keep the water from spreading, and the list below shows what's worth doing on your own.

• Stay out of standing water that's touching outlets or extension cords, and keep kids and pets out of that room.
• Turn the main valve clockwise until it stops. If it won't budge, don't force it, and tell us on the call.
• If water is coming up through a floor drain, treat it as sewage and keep people and pets out of it until the crew checks it.
• A pipe that burst in the cold can keep leaking as it thaws. Close the main valve first, then open a faucet to drain the line.
• Get papers and keepsakes off the floor and into a dry room first, since those are the hardest things to replace.
• The EPA recommends drying water damaged areas within 24 to 48 hours to prevent mold, so call as soon as the source is stopped.
• If you plan to file with your insurance company, check your policy's notice rules and read the Indiana Department of Insurance claim tips before you make permanent repairs.

What should you have ready when you call Valley Mills Water Restoration?

The person who answers will ask a few quick questions so the crew shows up with the right equipment.

• Whether the leak has stopped or water is still coming in.
• What the water looks and smells like, which tells the crew whether it's clean or contaminated.
• Whether the water is only in the basement or has come up to the main floor.
• About how long the water has been sitting.
• Roughly when the house was built. Much of Valley Mills went up in the 1970s to 1990s, and the age points the crew toward likely trouble spots.
• If you plan to file a claim, which company your policy is with.
• If there's a dog or other pet the crew should know about.

It's fine to guess on any of these, and the crew will confirm the details on site.

How does the first visit to your house work?

The visit opens with the source and safety, since drying can't start while water is still coming in.

With the source stopped, they use moisture meters to find where the water spread inside walls and under floors, and the crew photographs each area for the photo report.

Our water restoration manager is IICRC certified. The IICRC is the standards body behind S500, its standard for professional water damage restoration, now in its Fifth Edition from 2021.

You'll see the photo report and the readings, and the crew will explain what they found so you can decide with your insurance company.

When you're ready to start, they pull out the standing water and set up air movers and dehumidifiers. Return visits track the readings until everything is back to dry.

Why do the age and layout of your Valley Mills home matter on the call?

A lot of Valley Mills dates from the 1970s to 1990s. In homes that age, water heaters and washer hoses are common sources of leaks. You'll find full basements and crawl spaces around town, and the crew plans the drying differently for each. Galvanized supply lines still turn up in older homes here, and they're a common source of leaks at threaded joints. Pipes in outside walls and unheated garages are the ones most likely to freeze here in January and February. Share what you know about the house on the call, even if it's a rough guess.

Which neighborhoods and nearby towns does this number cover?

Homeowners in these parts of Valley Mills use this page:

• Emerald Springs · slab homes are common
• Northport · built mostly in the 1970s to 1980s
• Prairie Meadow · homes from the 2000s, slab homes are common
• River Valley · homes from the 2000s to 2010s, slab homes are common
• Decatur Commons · homes from the 2000s, many on slabs
• Dollar Forge · much of it from the 1990s to 2000s, slab homes are common

If you're just outside Valley Mills, in Glenns Valley, Innisbrooke, Bellwood, Mooresville, University Heights, Kensington, Hickory Ridge Village and Sheffield Park, this is still the number to call. If you're not sure your street is in range, call and ask, and the person who answers will tell you whether a crew can get to you. For details on the work itself, see our page on water damage restoration and basement flooding.

What do people ask before calling about water damage in Valley Mills?